TG CRM · Omnichannel Engagement
Omnichannel CRM — TG CRM
Talk to customers on email, phone, WhatsApp, chat and social while keeping every interaction on a single timeline.
- Unified conversation inbox
- WhatsApp Business integration
- Click-to-call and call recording
- Social media messages
Why TG CRM
Omnichannel Engagement that’s connected to your whole business
TG CRM gives sales, marketing and service teams one view of every customer. AI scores leads, suggests next actions and automates follow-ups so reps spend more time selling and less time updating records.
Explore TG CRMSales force automation
Leads, deals, quotes and forecasts in a pipeline your team will actually use.
AI insights
Lead scoring, deal-risk alerts and next-best-action recommendations.
Omnichannel inbox
Email, phone, WhatsApp, web chat and social conversations in one timeline.
Journey orchestration
Trigger personalised campaigns and tasks based on customer behaviour.
Ask about omnichannel engagement in plain language
Type a question and get the answer from your own data, with alerts when something needs attention. It works across every other TG CRM module. The panel shows example questions with sample data.
Which deals are most likely to close this month?
8 deals have a win probability above 70%, worth ₹2.3 Cr. Two have had no activity for 9 days — I drafted follow-ups.
Summarise my last call with Al Noor Trading
They want a 3-branch rollout by March, are price-sensitive on licences and asked for an Arabic interface. Next step: proposal by Friday.
Capabilities
What you can do with Omnichannel Engagement
Unified conversation inbox
WhatsApp Business integration
Click-to-call and call recording
Social media messages
Part of TG CRM
Explore more TG CRM modules
Customization
Shape the CRM around your business with custom modules, fields, layouts and automation — no coding required.
Learn moreCRM Analytics
Dashboards and reports show pipeline health, conversion rates and team performance in real time.
Learn moreSales Performance
Set targets, track attainment and motivate teams with leaderboards and incentive tracking.
Learn moreGood to know
Omnichannel Engagement — frequently asked questions
What is Omnichannel Engagement in TG CRM?
Talk to customers on email, phone, WhatsApp, chat and social while keeping every interaction on a single timeline.
What are the key features of TG CRM Omnichannel Engagement?
Key features include unified conversation inbox, WhatsApp Business integration, Click-to-call and call recording and social media messages.
Does Omnichannel Engagement work with the rest of TG CRM?
Yes. Omnichannel Engagement shares one database with Customization, CRM Analytics and Sales Performance and every other TG CRM module, so data flows automatically without duplicate entry.
Can I get a demo of TG CRM Omnichannel Engagement?
Yes. Book a free consultation and a TechGlobal Technology specialist will show Omnichannel Engagement configured for your business.
Free consultation
Get started with TG CRM Omnichannel Engagement
See how omnichannel engagement works with your data and processes in a free, personalised demo.
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